Customer Satisfaction

5 Ways to Measure and Demonstrate the Business Value of IT

For every enterprise – big, small, online, and brick & mortar – it is all about the business, not about the technology. Senior decision-makers, who are tasked with assigning the scarce resources of the organization, do not care about the technology, solutions, or advancements that the IT department is working on. What they do care […] Read More

How to Ensure Customer Satisfaction

If you haven’t heard the term that the customer is always right, then you must be hiding under a rock.  After working in the industry for so many years though, I can tell you that the customer isn’t always right.  There are sometimes when you might not be able to give a customer exactly what […] Read More