Customer Service

How to Ensure Customer Satisfaction

If you haven’t heard the term that the customer is always right, then you must be hiding under a rock.  After working in the industry for so many years though, I can tell you that the customer isn’t always right.  There are sometimes when you might not be able to give a customer exactly what […] Read More

Make Your Customer Service Better Than Good

Customer service surrounds us in our daily lives. From the morning stop to order your coffee, to the person accepting your toll on the drive into work, customer service is an inescapable aspect of our day-to-day lives. Moreover, each experience we have plays a critical role in informing our opinion of the business or organization […] Read More

Top Leadership Objectives of Today – Customer Service and Efficiency

Leaders today have a variety of priorities including the business and technology areas, which are blending together more as the value of data and information has increased. A recent article highlighted Jeff Bezos, a well-known leader and his recent acquisition of the Washington Post. The drive toward profitability and looking at future innovation is expected […] Read More