I want to increase customer focus for my Channel Provider business but I’m fighting internal process issues “I need my business to focus more on increasing customer value but some of my processes let me down. How do I fix it without a major restructure?” Is this a common thought as you ponder how to […] Read More
IT Assets are the building blocks of any infrastructure Whether an IT service is provided via a cloud, hybrid or on-premise solution the humble asset, be it hardware or software, is the building block that provides structure. There are various frameworks utilised to help manage various aspects of IT Infrastructure. Two key frameworks are ITIL […] Read More
Businesses, by nature, work in a risky environment. This is especially true in today’s world, where innovations and new developments can spring up from any corner of the world, throwing up a well-established business process into chaos. Digital disruption is well underway. Naturally, businesses try to hedge themselves from this risk in multiple ways. Establishing […] Read More
This article seeks to utilize TSIA research to describe how the technology industry is going through a massive evolution that is seeing traditional software and hardware revenue streams reducing. It will then show how resellers must provide more sophisticated service solutions that allow them to maximize their revenues over the lifetime of the customer’s infrastructure.