CIO Strategy

Is DevOps The Future Efficiency of IT?

For many IT managers, DevOps is neither a new concept nor something that they care much about. DevOps, the contraction of development and operations, is a philosophy that often faces significant rejection and hostility from both development as well as operations team. The reason is simple – it means change; it changes the way business […] Read More

Make Your Customer Service Better Than Good

Customer service surrounds us in our daily lives. From the morning stop to order your coffee, to the person accepting your toll on the drive into work, customer service is an inescapable aspect of our day-to-day lives. Moreover, each experience we have plays a critical role in informing our opinion of the business or organization […] Read More

Go West to Learn from the Best – Cisco Live 2015

The RAY ALLEN team is finalizing plans for a record-breaking crowd in San Diego, CA, June 7-11 for the Cisco Live 2015 show! The team is hosting booth #1118 to showcase our solutions and services. We hope that you visit to learn more and register here for a chance to win an Apple Watch. As […] Read More

Leadership Traits of Successful Entrepreneurs

As is becoming better known nationally, Chicago is a hotbed of entrepreneurial activity, and RAY ALLEN is proud to be part of this community. In this post, I’d like to share some observations on what traits are often most apparent of those risk-takers I see working so hard to shape our future here in Chicago. […] Read More

Convergence and Big Data Cannot Be Ignored

In this first post of 2015, I’d like share with you some of my observations regarding two key trends that are becoming increasingly important to our customers and team here at RAY ALLEN. These trends are convergence and Big Data, important topics that observers of the IT industry all-too-often mistakenly treat as clichés. So, what […] Read More

Customer Centric Companies: Guidance for today’s CIOs

For a long time now IT has been serving the internal business customers who then serve the organization’s customers. Well there has been a great shift. Such days are long gone, CIOs are now in the era ‘the Age of the customer’. When compared to the age of information that lasted for almost two decades, […] Read More

Transparency in Tech Leadership: A Must for Successful Managers

Over the course of my career, I’ve seen great changes in the IT services and technology fields. For me, one of the biggest and more important changes involve the shift in perspective of what constitutes great leadership in technology businesses. As shared in this blog’s previous post, IT Leadership Transparency, there have been changes in […] Read More

Communication of IT Costs

As discussed in our recent post, IT cost transparency is defined as the knowledge of how business usage impacts the costs that are associated to IT. With the transition of IT into the new cloud and virtual systems, it is seen as a critical requirement for acceptance both inside the organization as well as outside. […] Read More

Business Alignment: Requires IT Cost Transparency

While IT cost transparency has been the quest for many CIOs, one is tempted to say that so far, it has been elusive to many. So how do we define the term ‘IT cost transparency’ when used in the context of enterprise IT and its operations? IT cost transparency is defined as the knowledge of […] Read More

IT Relevance for Future Success: Agile and Adaptive

This year, the reading of the budget in Britain brought with it great anxiety as the OBR expects Britain’s economy to be larger than when it collapsed into a recession six years ego. You can be sure the last six years have been challenging-there were the high and mighty companies that commanded great respect in […] Read More